Remote Support

If you require support, the fastest and most efficient method is for us remotely assist you when possible. We offer this service is for existing customers only.

If you have been directed to this page by our team, please follow the instructions below and we will do our best to assist you. If you have further questions, please do not hesitate to ask.

Step 1: Download AnyDesk

If you are prompted to ``Save File``, please do so.
Windows

If you are using Windows Vista, 7, 8 or 10, please select this download.

Download for Windows
macOS

If you are using macOS 10.6 (Snow Leopard) or up, please select this download.

Download for macOS

Step 2: Open AnyDesk

Once you click the above download for your respective operating system, please open the file. You can easily open this through the download manager of your respective browser (see Step 2.1 below) or by navigating to your downloads folder and opening it there.

You will likely be asked if you would like to run and/or open the program. Please select “Run” or “Open” to proceed (see Step 2.2 for your respective operating system).

Step 2.1: Open the downloaded file
Step 2.2: Run the program

Step 3: Locate Your AnyDesk Address

Once open, you should see the program as shown in the screenshot below. Please  locate your 9-digit AnyDesk address (highlighted in red in the screenshot) and provide it to us.

Step 4: Finished!

Depending on your user preferences on your computer, some additional settings may need to be changed before we can fully assist you. However, due to the variation computer to computer, we will sort those out as we begin troubleshooting your issue. Thank you!